Built-in conflict resolution, minus the overhead
Let buyers and sellers resolve issues themselves, with a structured solution driven flow. No agents. No backlog. No friction.
Disputes resolved directly, while funds stay protected.
The flow guides users from conflict to closure, with funds held in escrow until both sides agree.
1
Report the Issue
Buyer flags a problem and selects a reason for opening a dispute.
1
Report the Issue
Buyer flags a problem and selects a reason for opening a dispute.
2
Add Context
They describe the issue and upload any relevant images or documents.
2
Add Context
They describe the issue and upload any relevant images or documents.
3
Propose a Resolution
The buyer selects their preferred outcome—like a refund, replacement, or discount.
3
Propose a Resolution
The buyer selects their preferred outcome—like a refund, replacement, or discount.
4
Seller Responds
The seller accepts, counters, or declines.
4
Seller Responds
The seller accepts, counters, or declines.
5
Agreement & Release
Once a resolution is agreed upon, escrow is released and the case is closed—no support tickets needed.
5
Agreement & Release
Once a resolution is agreed upon, escrow is released and the case is closed—no support tickets needed.
Whatever your size, sector, or stage of growth
C2C
Prevent tension between individual buyers and sellers.
C2C
Prevent tension between individual buyers and sellers.
C2C
Prevent tension between individual buyers and sellers.
B2C
Reduce refund claims and pressure on merchant support.
B2C
Reduce refund claims and pressure on merchant support.
B2C
Reduce refund claims and pressure on merchant support.
Services
Resolve booking, delivery, or quality disputes.
Services
Resolve booking, delivery, or quality disputes.
Services
Resolve booking, delivery, or quality disputes.
Rentals
Handle delays, damage claims, or no-shows.
Rentals
Handle delays, damage claims, or no-shows.
Rentals
Handle delays, damage claims, or no-shows.
Classifieds
Add trust to peer-to-peer transactions—without manual effort.
Classifieds
Add trust to peer-to-peer transactions—without manual effort.
Classifieds
Add trust to peer-to-peer transactions—without manual effort.
Balance speed, trust, and operational efficiency
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
Automated Notifications & Tracking
Keep both parties aligned with real-time updates and guided prompts.
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
Automated Notifications & Tracking
Keep both parties aligned with real-time updates and guided prompts.
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
Automated Notifications & Tracking
Keep both parties aligned with real-time updates and guided prompts.
Escalation triggers
Smart Escalation Triggers
Automatically escalate when deadlines are missed or behavior signals risk.
Escalation triggers
Smart Escalation Triggers
Automatically escalate when deadlines are missed or behavior signals risk.
Escalation triggers
Smart Escalation Triggers
Automatically escalate when deadlines are missed or behavior signals risk.
When
Vertical
Record shops
Then
Apply
Auto-escalate
Customisable solutions per vertical
Optimised solution flow based on millions of interactions and disputes.
When
Vertical
Record shops
Then
Apply
Auto-escalate
Customisable solutions per vertical
Optimised solution flow based on millions of interactions and disputes.
When
Vertical
Record shops
Then
Apply
Auto-escalate
Customisable solutions per vertical
Optimised solution flow based on millions of interactions and disputes.
Built-In User Communication
Buyers and sellers resolve everything inside your platform—no external tools, no confusion.
Built-In User Communication
Buyers and sellers resolve everything inside your platform—no external tools, no confusion.
Built-In User Communication
Buyers and sellers resolve everything inside your platform—no external tools, no confusion.
50k+
automated mediations handled each year
50k+
automated mediations handled each year
50k+
automated mediations handled each year
<1.28
days to resolve a mediation on average
<1.28
days to resolve a mediation on average
<1.28
days to resolve a mediation on average
>99%
of users never escalate to support after resolution
>99%
of users never escalate to support after resolution
>99%
of users never escalate to support after resolution
94%
of disputes resolved within 7 days
94%
of disputes resolved within 7 days
94%
of disputes resolved within 7 days
Fair, documented, and fully protected
GDPR-compliant user messaging and data handling
GDPR-compliant user messaging and data handling
GDPR-compliant user messaging and data handling
Complete audit trail for every case
Complete audit trail for every case
Complete audit trail for every case
Aligned with EU and UK consumer protection and dispute regulations
Aligned with EU and UK consumer protection and dispute regulations
Aligned with EU and UK consumer protection and dispute regulations
Built-in pathways for formal chargeback escalation when required
Built-in pathways for formal chargeback escalation when required
Built-in pathways for formal chargeback escalation when required
People choose us, because they trust us.
Online Payment Platform
25,829
reviews
Trustpilot
A
A. Bayat
Luthuania
4.5
Easy, trustworthy and fast. Good service!
J
Janine Huskins
England
5
Their mediation support is wildly effective, very nice!
P
P. Kaur
Netherlands
4.3
The platform is really good
S
S. D'Angelo
Belgium
4.7
Great! Recommend it!
L
v. Laarhoven
Kamp
5
Just one word, SUPER!
People choose us, because they trust us.
Online Payment Platform
25,829
reviews
Trustpilot
People choose us, because they trust us.
Online Payment Platform
25,829
reviews
Trustpilot
A
A. Bayat
Luthuania
4.5
Easy, trustworthy and fast. Good service!
J
Janine Huskins
England
5
Their mediation support is wildly effective, very nice!
P
P. Kaur
Netherlands
4.3
The platform is really good
S
S. D'Angelo
Belgium
4.7
Great! Recommend it!
L
v. Laarhoven
Kamp
5
Just one word, SUPER!
Get started with payments today
Solutions
Contact
Resources
Language & Theme
© 2025 Online Payment Platform
Get started with payments today
Solutions
Contact
Resources
Language & Theme
© 2025 Online Payment Platform
Get started with payments today
Solutions
Contact
Resources
Language & Theme
© 2025 Online Payment Platform