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Support that shields your team
Online Payment Platform can handle your payment-related questions and disputes, so your platform doesn’t have to.
iPhone 16 Pro
£1,199
Describe the issue
Secured and powered by OPP
iPhone 16 Pro
£1,199
Describe the issue
Secured and powered by OPP
Loved by
+250
The front line of trust
From refunds to onboarding queries to payment disputes — OPP delivers fast, compliant, and multilingual help to your users, while keeping your internal teams focused on growth.
Multilingual teams respond to questions around payments, onboarding, refunds, and payouts based on your protocol. Phone, email, chatbot, ticketing: we’ve got it covered.
Multilingual teams respond to questions around payments, onboarding, refunds, and payouts based on your protocol. Phone, email, chatbot, ticketing: we’ve got it covered.
Buyers and sellers follow a clear, self-service process to resolve disputes — no platform handholding required. Faster resolution, fewer escalations, and less friction.
When mediation isn’t enough, OPP manages the next step. From chargebacks to regulatory filings, we handle the process compliantly and transparently.
OPP Support
The Netherlands
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OPP Support
The Netherlands
iPhone 16 Pro
£1,199
Describe the issue
Secured and powered by OPP
iPhone 16 Pro
£1,199
Describe the issue
Secured and powered by OPP
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
OPP Support
The Netherlands
iPhone 16 Pro
£1,199
Describe the issue
Secured and powered by OPP
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
Turn problems into confidence, at scale
+250
Benefit from our expertise with 100+ other companies
Offload complexity
Our team handles payment, onboarding, and dispute queries for you.
Increase satisfaction
Issues are resolved quickly, in the user's language, and without confusion.
Reduce disputes
Automated flows prevent unnecessary chargebacks and escalations.
Stay compliant
Every case is logged, documented, and processed in line with EU and UK rules.
Offload complexity
Our team handles payment, onboarding, and dispute queries for you.
Increase satisfaction
Issues are resolved quickly, in the user's language, and without confusion.
Reduce disputes
Automated flows prevent unnecessary chargebacks and escalations.
Stay compliant
Every case is logged, documented, and processed in line with EU and UK rules.
Offload complexity
Our team handles payment, onboarding, and dispute queries for you.
Increase satisfaction
Issues are resolved quickly, in the user's language, and without confusion.
Reduce disputes
Automated flows prevent unnecessary chargebacks and escalations.
Stay compliant
Every case is logged, documented, and processed in line with EU and UK rules.
Offload complexity
Our team handles payment, onboarding, and dispute queries for you.
Increase satisfaction
Issues are resolved quickly, in the user's language, and without confusion.
Reduce disputes
Automated flows prevent unnecessary chargebacks and escalations.
Stay compliant
Every case is logged, documented, and processed in line with EU and UK rules.
Offload complexity
Our team handles payment, onboarding, and dispute queries for you.
Increase satisfaction
Issues are resolved quickly, in the user's language, and without confusion.
Reduce disputes
Automated flows prevent unnecessary chargebacks and escalations.
Stay compliant
Every case is logged, documented, and processed in line with EU and UK rules.
Offload complexity
Our team handles payment, onboarding, and dispute queries for you.
Increase satisfaction
Issues are resolved quickly, in the user's language, and without confusion.
Reduce disputes
Automated flows prevent unnecessary chargebacks and escalations.
Stay compliant
Every case is logged, documented, and processed in line with EU and UK rules.
Offload complexity
Our team handles payment, onboarding, and dispute queries for you.
Increase satisfaction
Issues are resolved quickly, in the user's language, and without confusion.
Reduce disputes
Automated flows prevent unnecessary chargebacks and escalations.
Stay compliant
Every case is logged, documented, and processed in line with EU and UK rules.
Offload complexity
Our team handles payment, onboarding, and dispute queries for you.
Increase satisfaction
Issues are resolved quickly, in the user's language, and without confusion.
Reduce disputes
Automated flows prevent unnecessary chargebacks and escalations.
Stay compliant
Every case is logged, documented, and processed in line with EU and UK rules.
Key capabilities
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Netherlands
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Greece
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Germany
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England
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Ireland
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Findland
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Sweden
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Belgium
![](data:image/svg+xml,<svg aria-label="Italy" display="block" role="presentation" viewBox="0 0 21 15" xmlns="http://www.w3.org/2000/svg"><g d="M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 0 L 7 0 L 7 15 L 0 15 Z M 14 0 L 21 0 L 21 15 L 14 15 Z" fill="transparent" height="15px" id="JopEvZOVr" width="21px"><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="transparent" height="15px" id="r64yZd76o" width="21px"/><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="rgb(255, 255, 255)" height="15px" id="IEcwep7kU" width="21px"/><path d="M 0 0 L 7 0 L 7 15 L 0 15 Z" fill="rgb(36, 159, 88)" height="15px" id="zK_5nn0SN" width="7px"/><path d="M 0 0 L 7 0 L 7 15 L 0 15 Z" fill="rgb(249, 57, 57)" height="15px" id="mLCN8DiIi" transform="translate(14 0)" width="7px"/></g></svg>)
Italy
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 21 15" xmlns="http://www.w3.org/2000/svg"><g d="M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 15 L 0 0 L 21 0 L 21 15 Z M 19 0 L 2 0 C 0.895 0 0 0.895 0 2 L 0 13 C 0 14.105 0.895 15 2 15 L 19 15 C 20.105 15 21 14.105 21 13 L 21 2 C 21 0.895 20.105 0 19 0 Z M 0 4 L 21 4 L 21 11 L 0 11 Z M 9 6.222 L 9 8.742 C 9 9.442 8.328 10.002 7.5 10.002 L 5.5 10.002 C 4.674 10 4 9.437 4 8.74 L 4 6.22 C 4 5.648 4.448 5.17 5.064 5.015 C 5.25 4.495 5.822 4.961 6.5 4.961 C 7.182 4.961 7.75 4.498 7.936 5.016 C 8.55 5.175 9 5.654 9 6.222 Z M 9 7 L 10 7 L 10 10 L 9 10 Z M 3 7 L 4 7 L 4 10 L 3 10 Z M 9 9 L 10 9 L 10 10 L 9 10 Z M 3 9 L 4 9 L 4 10 L 3 10 Z M 9 6 L 10 6 L 10 7 L 9 7 Z M 3 6 L 4 6 L 4 7 L 3 7 Z M 5 7.5 L 6 7.5 L 6 6 L 5 6 Z M 7 9.5 L 8 9.5 L 8 8 L 7 8 Z M 7 6 L 8 6 L 8 7.5 L 7 7.5 Z M 5 8 L 6 8 L 6 9.5 L 5 9.5 Z M 6 6 L 5 5 L 8 5 L 7 6 Z M 6 4 L 7 4 L 7 5 L 6 5 Z" fill="transparent" height="15px" id="HVDBq0dZ1" width="21px"><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="transparent" height="15px" id="FzjRd0vdO" width="21px"/><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="rgb(249, 57, 57)" height="15px" id="rd9U7DjlR" width="21px"/><path d="M 19 0 L 2 0 C 0.895 0 0 0.895 0 2 L 0 13 C 0 14.105 0.895 15 2 15 L 19 15 C 20.105 15 21 14.105 21 13 L 21 2 C 21 0.895 20.105 0 19 0 Z" fill="rgb(249, 57, 57)" height="15px" id="U4JDfiLob" width="21px"/><path d="M 0 0 L 21 0 L 21 7 L 0 7 Z" fill="rgb(255, 218, 44)" height="7px" id="QMh4usdqR" transform="translate(0 4)" width="21px"/><path d="M 5 1.453 L 5 3.973 C 5 4.673 4.328 5.233 3.5 5.233 L 1.5 5.233 C 0.674 5.231 0 4.668 0 3.971 L 0 1.451 C 0 0.879 0.448 0.401 1.064 0.246 C 1.25 -0.274 1.822 0.192 2.5 0.192 C 3.182 0.192 3.75 -0.271 3.936 0.247 C 4.55 0.406 5 0.885 5 1.453 Z" fill="rgb(212, 175, 44)" height="5.232952608276606px" id="wI7of8sgu" transform="translate(4 4.769)" width="5px"/><path d="M 6 0 L 7 0 L 7 3 L 6 3 Z M 0 0 L 1 0 L 1 3 L 0 3 Z" fill="rgb(203, 203, 203)" height="3px" id="cL_B035bg" transform="translate(3 7)" width="7px"/><path d="M 6 0 L 7 0 L 7 1 L 6 1 Z M 0 0 L 1 0 L 1 1 L 0 1 Z" fill="rgb(26, 71, 184)" height="1px" id="McP19qyJn" transform="translate(3 9)" width="7px"/><path d="M 6 0 L 7 0 L 7 1 L 6 1 Z M 0 0 L 1 0 L 1 1 L 0 1 Z" fill="rgb(212, 175, 44)" height="1px" id="mmsH9RkaQ" transform="translate(3 6)" width="7px"/><path d="M 0 1.5 L 1 1.5 L 1 0 L 0 0 Z M 2 3.5 L 3 3.5 L 3 2 L 2 2 Z" fill="rgb(175, 1, 13)" height="3.5px" id="MJVlL3voC" transform="translate(5 6)" width="3px"/><path d="M 0 0 L 1 0 L 1 1.5 L 0 1.5 Z" fill="rgb(174, 106, 62)" height="1.5px" id="CE6Wo794B" transform="translate(7 6)" width="1px"/><path d="M 0 0 L 1 0 L 1 1.5 L 0 1.5 Z" fill="rgb(255, 218, 44)" height="1.5px" id="wTsTaYaGe" transform="translate(5 8)" width="1px"/><path d="M 1 1 L 0 0 L 3 0 L 2 1 Z" fill="rgb(175, 1, 13)" height="1px" id="qvKYQyOkN" transform="translate(5 5)" width="3px"/><path d="M 0 0 L 1 0 L 1 1 L 0 1 Z" fill="rgb(212, 175, 44)" height="1px" id="p6wisaq6s" transform="translate(6 4)" width="1px"/></g></svg>)
Spain
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 21 15" xmlns="http://www.w3.org/2000/svg"><g d="M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 15 L 0 0 L 21 0 L 21 15 Z M 0 0 L 7 0 L 7 15 L 0 15 Z M 14 0 L 21 0 L 21 15 L 14 15 Z" fill="transparent" height="15px" id="tcP6vc9PB" width="21px"><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="transparent" height="15px" id="RipybHRC3" width="21px"/><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="rgb(255, 255, 255)" height="15px" id="lrfQrkHvN" width="21px"/><path d="M 0 0 L 7 0 L 7 15 L 0 15 Z" fill="rgb(26, 71, 184)" height="15px" id="cmoZmfNrj" width="7px"/><path d="M 0 0 L 7 0 L 7 15 L 0 15 Z" fill="rgb(249, 57, 57)" height="15px" id="Ni7wmj9no" transform="translate(14 0)" width="7px"/></g></svg>)
France
![](data:image/svg+xml,<svg aria-label="Austria" display="block" role="presentation" viewBox="0 0 21 15" xmlns="http://www.w3.org/2000/svg"><g d="M 0 15 L 0 0 L 21 0 L 21 15 Z M 19 0 L 2 0 C 0.895 0 0 0.895 0 2 L 0 13 C 0 14.105 0.895 15 2 15 L 19 15 C 20.105 15 21 14.105 21 13 L 21 2 C 21 0.895 20.105 0 19 0 Z M 0 10 L 21 10 L 21 15 L 0 15 Z M 0 0 L 21 0 L 21 5 L 0 5 Z" fill="transparent" height="15px" id="rQEunLai_" width="21px"><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="transparent" height="15px" id="aW7MWcAL6" width="21px"/><path d="M 19 0 L 2 0 C 0.895 0 0 0.895 0 2 L 0 13 C 0 14.105 0.895 15 2 15 L 19 15 C 20.105 15 21 14.105 21 13 L 21 2 C 21 0.895 20.105 0 19 0 Z" fill="rgb(255, 255, 255)" height="15px" id="H1eU_8fwZ" width="21px"/><path d="M 0 10 L 21 10 L 21 15 L 0 15 Z M 0 0 L 21 0 L 21 5 L 0 5 Z" fill="rgb(249, 57, 57)" height="15px" id="TsvGhE2rN" width="21px"/></g></svg>)
Austria
Multilingual coverage
Full support in all major European languages — no translation gaps.
Netherlands
Greece
Germany
England
Ireland
Findland
Sweden
Belgium
Italy
Spain
France
Austria
Multilingual coverage
Full support in all major European languages — no translation gaps.
Netherlands
Greece
Germany
England
Ireland
Findland
Sweden
Belgium
Italy
Spain
France
Austria
Multilingual coverage
Full support in all major European languages — no translation gaps.
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
Full documentation
Every case includes timestamped logs, resolutions, and legal proof.
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
Full documentation
Every case includes timestamped logs, resolutions, and legal proof.
Support activity
Ticket solved
Merchant approved solution
Email sent to merchant with solution
Awaiting response...
Ticket in process
Estimated response time in 2-3 days
SD
Merchant created ticket
Full documentation
Every case includes timestamped logs, resolutions, and legal proof.
Channel flexibility
Email, chat, ticketing, phone, support flows match your platform’s UX.
Channel flexibility
Email, chat, ticketing, phone, support flows match your platform’s UX.
Channel flexibility
Email, chat, ticketing, phone, support flows match your platform’s UX.
Create a ticket
User-initiated tools
Let users open tickets and initiate disputes directly inside your platform.
Create a ticket
User-initiated tools
Let users open tickets and initiate disputes directly inside your platform.
Create a ticket
User-initiated tools
Let users open tickets and initiate disputes directly inside your platform.
Disputes. Fully automated.
Support that checks every regulatory box
We treat every dispute like it might end up in an audit, and provide full traceability from the first contact to resolution.
Compliant chargeback handling
Every escalation follows EU/UK rules and card network protocols.
Compliant chargeback handling
Every escalation follows EU/UK rules and card network protocols.
Compliant chargeback handling
Every escalation follows EU/UK rules and card network protocols.
Mediation logs
All steps recorded and exportable for platform review or legal use.
Mediation logs
All steps recorded and exportable for platform review or legal use.
Mediation logs
All steps recorded and exportable for platform review or legal use.
Support and protocol rules
Together we will flag suspicious patterns, protect against fraud, and stay audit-ready.
Support and protocol rules
Together we will flag suspicious patterns, protect against fraud, and stay audit-ready.
Support and protocol rules
Together we will flag suspicious patterns, protect against fraud, and stay audit-ready.
Let us turn disputes into resolutions.
Successfully submitted
We will get back to you within 24 hours
More than support, it’s insulation for your business
Netherlands
United Kingdom
Germany
![](data:image/svg+xml,<svg aria-label="Switzerland" display="block" role="presentation" viewBox="0 0 21 15" xmlns="http://www.w3.org/2000/svg"><path d="M 0 15 L 0 0 L 21 0 L 21 15 Z" fill="rgb(249, 57, 57)" height="15px" id="jqwXgipmw" width="21px"/><path d="M 3 3 L 0 3 L 0 6 L 3 6 L 3 9 L 6 9 L 6 6 L 9 6 L 9 3 L 6 3 L 6 0 L 3 0 Z" fill="rgb(255, 255, 255)" height="9px" id="eTfnKWxeK" transform="translate(6 3)" width="9px"/></svg>)
Switzerland
Italy
30+ more
30+ markets
Tailored for high-volume ecosystems.
Netherlands
United Kingdom
Germany
Switzerland
Italy
30+ more
30+ markets
Tailored for high-volume ecosystems.
Netherlands
United Kingdom
Germany
Switzerland
Italy
30+ more
30+ markets
Tailored for high-volume ecosystems.
Full dispute coverage
End-to-end handling of payment-related queries and disputes.
Full dispute coverage
End-to-end handling of payment-related queries and disputes.
Full dispute coverage
End-to-end handling of payment-related queries and disputes.
Reduce risk
Reduce platform involvement in sensitive or technical issues.
Reduce risk
Reduce platform involvement in sensitive or technical issues.
Reduce risk
Reduce platform involvement in sensitive or technical issues.
Trusted by many
Trusted by leading platforms like Marktplaats and Royal FloraHolland.
Trusted by many
Trusted by leading platforms like Marktplaats and Royal FloraHolland.
Trusted by many
Trusted by leading platforms like Marktplaats and Royal FloraHolland.
Everything you need to supercharge payments.
Everything you need to supercharge payments.
Everything you need to supercharge payments.
Get started with payments today
Solutions
Contact
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© 2025 Online Payment Platform
Get started with payments today
Solutions
Contact
Resources
Language & Theme
© 2025 Online Payment Platform
Get started with payments today
Solutions
Contact
Resources
Language & Theme
© 2025 Online Payment Platform